RETURN POLICY FOR ONLINE PURCHASES

You can return items purchased in their original, unworn, unused, unopened condition for a full refund of their merchandise value. We accept returns within 30 days of the original ship date.

Please note the following items are final sale and cannot be returned or exchanged:

underwear, intimate apparel, lingerie, bras, panties, shapewear
bathing suits, swimsuits, bikini tops, bikini bottoms, bikini sets
earrings
face masks
halloween costumes
gift cards and all items marked "Final Sale"

Items purchased from a Rainbow Store location cannot be returned to rainbowshops.com.

Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal, Klarna, Afterpay, Cash App or Shop Cash. At this time, all store returns of online purchases using PayPal, Klarna, Afterpay, Cash App or Shop Cash are valid for merchandise credit only.

Online purchases can be returned either to rainbowshops.com or to any of our Rainbow Store locations. To find the store location nearest you, please visit our store locator page.

Returns by Mail

You will find a Return form enclosed with your order. To return an item, complete the form and enclose it with the merchandise you are returning. For your convenience, we include a return label in your package. If you choose to use our return label a fee of $7.99 will be deducted from your return credit when we process your return. However, in the unlikely event that we have inadvertently sent you incorrect or damaged merchandise, please notify us immediately by email or telephone, and we will reimburse you for the cost of returning the package to us.

Once we receive your return please allow 5 business days for your return to be processed. We will notify you via email of your refund once we have received and processed the returned item. If the return is approved, a credit will be issued in the original form of payment only. Shipping fees on your original order are not refundable. Please allow a minimum of 1 billing cycle for your refund to appear on your credit card statement.

Please follow these instructions for using the return label included with your shipment

Step 1: Complete the Returns section of the Packing Slip.
Step 2: Place the merchandise and the Packing Slip in the box.
Step 3: Package the return and seal securely with tape.
Step 4: Affix the Return Label to your package (Note: Make sure to cover or remove the original shipping label)
Step 5: Drop your package at any U.S. Post Office location, or with your local postal carrier.

You may also choose to return your package via an alternate method of your choice. If so, please label your package clearly, and send it via a prepaid, insured, traceable method.

Address the package to:
Rainbow Returns Center
2951 Grant Ave
Philadelphia, PA 19114

If you need further assistance with returns or have additional questions please do not hesitate to contact us at 1-844-5RAINBOW (1-844-572-4626) Monday - Friday from 10:00 am to 8:00 pm ET.

Returns to a Rainbow Store

We gladly accept returns to any of our 1,000+ Rainbow Stores. Please visit our store locator to find the Rainbow store nearest you.
Simply bring the merchandise you wish to return and the packing slip from your order when you visit the store. Please make sure that all original tags are attached to the merchandise. If you do not have all original tags and the packing slip for your order the store will be unable to process your return.

Purchases made using PayPal, Klarna, Afterpay, Cash App or Shop Cash can only be refunded via merchandise credit when returned to a Rainbow Store. We cannot process refunds to your PayPal, Klarna, Afterpay, Cash App or Shop Cash accounts from our stores. All other refunds at stores will be made to the original form of payment.

For information on our return policy for in-store purchases, please click here.